All hires are subject to full payment, if you cancel your event we will refund you 50% of the full payment. (deposit is non-refundable)
Please note that by paying the deposit or any funds to Your Wedding Letters this means that you have a read, agree and fully understand our terms & conditions listed below.
If you have a query relating to our terms & conditions, please email email@example.com straight away before any payment is made.
Your booking is not confirmed until you receive a booking confirmation email
By placing an order with us either via website, verbally or e-mail regardless of whether a booking form has been returned or deposit paid it is deemed that the customer has read, understood, fully agreed to and is bound by all our terms
In the event that the hire does not start at the agreed time, as setup has been delayed due to any unforeseen circumstances that are no fault Your Wedding Letters LLC, then the hire will still end as per the agreed time on the invoice. In the event that we have set up in time but the hire does not start at the agreed time due to over running of previous activities by you or venue, the hire will still end as per the agreed time on the invoice.
Your Wedding Letters LLC cannot be held responsible for any circumstances that may prevent us from attending your event; these may include but are not limited to severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfill your hire due to events beyond our control, we will contact you or the venue as soon as possible. In these instances, our liability will be limited to refunding all of the monies paid.
If the booking is cancelled more than 14 days before the event date only 50% (the deposit) will be due. If the booking is cancelled within two weeks of the event date 100% of the balance will be due and Your Wedding Letters LLC reserves the right to send an invoice for the full remaining balance.
The equipment is to be setup by Your Wedding Letters LLC staff only and must not be moved once the equipment is setup. Equipment may only be moved by Your Wedding Letters LLC staff.
Please ensure that you have obtained permission at your venue to use our equipment.
Please let us know if there are any special requirements prior to the day of the setup. This includes if there are specific things we should know about the venue or where the equipment is going to be setup. This includes uneven surfaces, heights or restricted access.
Your Wedding Letters LLC reserve the right to remove equipment from the venue if it is felt that the equipment could be compromised or broken by patrons.
Delivery prices of our light up letters are based on how close you are to our Scottsdale location.
Delivery is completely FREE if you are within a 5 mile radius.
Delivery & Setup is payable 3 weeks before the event along with the final balance.
0-5 miles - FREE
6-20 miles - $60
21-50 miles - $100
50+ miles - contact for quote